Mail Room Supervisor – US Embasssy Ghana

About the Job

The U.S. Mission in Accra, Ghana is seeking eligible and qualified applicants for position of Mail Room Supervisor. The work schedule for this position is 40 hours per week.

Responsibilities

Under the supervision of Information Programs Office, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating seven (7) Mail Clerks who support all mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors. Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch. Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches. Maintains all required paperwork. Ensures all security standards are met for proper storage and handling of DPO accountable mail, DPM registered, certified and pouch material. Provides guidance to all offices authorized to use DPO and pouch services. Tracks and is accountable for all funds issued to the mailroom. Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.

Qualification

• Successful completion of secondary school.
• Level IV (fluent) English language is required.
• Minimum of two (2) years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one (1) year of supervisory or team lead experience are required.
• Must show ability to supervise and manage staff effectively.  Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level.  Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook).  Must possess a valid driver’s license. Must be willing to work flexible hours, if required.  Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from co-workers or use of mechanical devices
• All applicants under consideration will be required to pass medical and security certifications.

How to Apply

All candidates must be able to obtain and hold a Public Trust Security Clearance.

To qualify based on education, you MUST submit the requested education certificate and/or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Residency and/or Work Permit
• Driver’s License
• Secondary school certificate

Eligible Family Member Applicants:
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.