Customer Service Representative

Roles & Responsibilities:

• Responding to customer calls on our Company line.
• Responding to customer inquiries on our WhatsApp and recovering failed orders through follow-ups.
• Taking stock of products left with agents all over Africa.
• Monitoring social media and responding to messages on ads.
• Suggesting new ways to promote company offerings and reach consumers.
• Building a social media presence by maintaining a solid online presence.
• Managing our online communities to ensure respectful and appropriate engagement.
• Responding to comments on each of our online accounts.
• Copy & paste inquiries & leads from social media into our Automated CRM System.

Qualifications

• At least 1 – 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Good English Communication Skills & Other related Languages in the region