Call Center Agent & Store Manager | Job Vacancies at Makro

Makro, a leading wholesale and retail chain in South Africa, offers diverse job opportunities. Call Center Agents handle customer service, while Store Managers oversee the store’s overall success.

In this job post, we’ll explore the responsibilities, salaries, requirements, and application processes for these positions at Makro.

The Role of a Call Center Agent at Makro

Call Center Agents at Makro play a pivotal role in managing customer inquiries, resolving complaints, and ensuring customer satisfaction. Their primary responsibility is to handle inbound and outbound calls, answer questions related to products, orders, store locations, and services, and guide customers through any issues they may encounter with their purchases.

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The Role of a Store Manager at Makro

A Store Manager at Makro has a much broader scope of responsibilities, managing the day-to-day operations of an entire store. This includes overseeing staff, ensuring the store meets sales targets, managing inventory, maintaining customer satisfaction, and ensuring compliance with company policies.

• Warehouse Worker & Logistics Coordinator | Makro Careers

A Store Manager must also ensure that visual merchandising is up to company standards and that all departments are functioning efficiently.

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Salaries of Call Center Agents and Store Managers at Makro

The salaries for Call Center Agents and Store Managers at Makro vary based on experience, location, and job responsibilities.

• Call Center Agents typically earn between ZAR 5,000 and ZAR 8,000 per month. Entry-level positions offer a lower starting salary, but agents can earn more with experience, especially if they move into supervisory or specialized roles.
• Store Managers earn significantly more due to the increased responsibilities and leadership involved in their role. A typical Store Manager’s salary at Makro ranges from ZAR 25,000 to ZAR 40,000 per month, with experienced managers or those overseeing larger stores earning even higher. Factors such as the store’s location, size, and performance can influence the salary package.

Both roles may include additional benefits such as bonuses, medical aid, and pension plans, depending on the level of employment and length of service.

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Job Requirements for Call Center Agents at Makro

To become a Call Center Agent at Makro, applicants generally need the following qualifications and skills:

• Educational Requirements: A high school diploma (matric certificate) is typically the minimum requirement.
• Experience: Previous customer service experience is highly desirable, though entry-level positions are available for those with the right attitude and communication skills.
• Soft Skills: Excellent verbal and written communication skills are essential. Agents must be able to listen actively, show empathy, and provide clear instructions to customers.
• Technical Skills: Familiarity with call center software, email, and online chat platforms is important. Agents should be comfortable working with computers and navigating customer management systems.

Additionally, having a positive attitude, the ability to handle high-pressure situations, and being a team player are highly valued traits.

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Job Requirements for Store Managers at Makro

Store Manager positions at Makro demand a more extensive background in leadership and retail management. The typical requirements include:

• Educational Requirements: A diploma or degree in business management, retail management, or a related field is often required. In some cases, extensive experience in retail management can substitute formal education.
• Experience: Store Managers need a minimum of 3 to 5 years of experience in a similar role, preferably in the retail or wholesale industry.
• Skills: Store Managers must possess strong leadership and organizational skills. They need to be able to make quick, informed decisions, manage a diverse team, and handle multiple tasks simultaneously.
• Knowledge of Business Operations: A thorough understanding of retail operations, sales strategies, budgeting, and inventory management is essential.

Store Managers must also have a track record of improving store performance and meeting sales targets.

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How to Apply for Store Manager Jobs at Makro

The application process for Store Manager positions at Makro is more involved due to the higher level of responsibility.

• Makro Vacancies & Careers | Apply for Retail Jobs

Here’s how you can apply:

1. Check for Openings: As with other roles, visit Makro’s career page or check external job boards like LinkedIn, Careers24, or PNet for Store Manager vacancies. Makro may also list leadership positions within its internal job postings.
2. Review Requirements: Ensure you meet the educational and experience requirements for the role. Typically, Makro seeks candidates with extensive retail management experience and a proven track record in leadership.
3. Tailor Your Resume: Highlight your management experience, including details about the size of the teams you’ve managed, sales performance, customer service improvements, and any initiatives you’ve implemented to enhance store efficiency.
4. Write a Strong Cover Letter: For a Store Manager position, your cover letter should emphasize your leadership skills, strategic thinking, and experience in managing retail operations. It’s important to convey your passion for retail and how you can contribute to Makro’s success.
5. Prepare for Interviews: If shortlisted, you’ll likely go through multiple interview rounds, including a detailed review of your previous management experience. Be prepared to discuss challenges you’ve faced as a manager, your approach to team leadership, and how you drive sales and improve operational performance.