Spa Receptionist and Lobby Hostess

Spa Receptionist and Lobby Hostess roles at Emaar Properties are integral to delivering exceptional guest experiences in luxury hospitality settings, such as hotels, resorts, and spas. These roles require a combination of customer service skills, professionalism, and attention to detail.

Below is a detailed overview of these roles, including responsibilities, salaries, requirements, and how to apply.

Overview of Spa Receptionist and Lobby Hostess Roles

1. Spa Receptionist:

• Responsibilities:
  • Greet guests and assist with check-in and check-out at the spa.
  • Manage spa bookings, appointments, and cancellations.
  • Provide information about spa services, packages, and promotions.
  • Handle guest inquiries and resolve complaints professionally.
  • Maintain cleanliness and organization at the reception area.
  • Process payments and manage cash registers.
• Key Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in spa management software (e.g., Booker, Mindbody).

2. Lobby Hostess:

• Responsibilities:
  • Welcome guests upon arrival and provide a warm, hospitable experience.
  • Assist with luggage, directions, and other guest requests.
  • Coordinate with other departments (e.g., concierge, housekeeping) to ensure guest satisfaction.
  • Maintain the cleanliness and presentation of the lobby area.
  • Provide information about hotel facilities, local attractions, and events.
  • Handle guest complaints and escalate issues when necessary.
• Key Skills:
  • Exceptional customer service and problem-solving skills.
  • Professional appearance and demeanor.
  • Ability to work in a fast-paced environment.

Salaries for Spa Receptionist and Lobby Hostess Roles

Salaries for these roles at Emaar Properties depend on experience, qualifications, and the specific property. Here are approximate salary ranges:

• Spa Receptionist:
  • Entry-Level: AED 3,000–4,500 per month
  • Experienced: AED 4,500–6,000 per month
• Lobby Hostess:
  • Entry-Level: AED 3,500–5,000 per month
  • Experienced: AED 5,000–7,000 per month

Additional Benefits:

• Housing and transportation allowances (if not provided as part of the role).
• Health insurance.
• Annual leave and travel benefits.
• Training and development opportunities.
• Discounts on Emaar properties and attractions.

Requirements for Spa Receptionist and Lobby Hostess Roles

1. Educational Qualifications:

• A high school diploma or equivalent.
• Additional certifications in hospitality or customer service are an advantage.

2. Experience:

• Entry-Level: 0–2 years of experience in customer service, hospitality, or spa reception.
• Experienced: 2–5 years of experience, preferably in luxury hotels or spas.

How to Apply for Spa Receptionist and Lobby Hostess Roles

1. Visit the Official Careers Page:
   • Go to the Emaar Properties careers website (emaar.com/careers).
2. Search for Open Positions:
   • Look for roles such as Spa Receptionist or Lobby Hostess in the job listings.
3. Prepare Your Application:
   • Update your CV/resume to highlight your relevant experience and skills.
   • Write a tailored cover letter explaining why you’re a good fit for the role.
4. Submit Your Application:
   • Follow the instructions on the job posting to submit your application online.
   • Attach all required documents, such as your CV and certifications (if applicable).