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A Client Liaison role at SEDA offers job stability, competitive pay, and opportunities to impact the entrepreneurial sector. Employees gain skills in customer service, client management, and problem-solving, supported by training and a collaborative culture.
For individuals passionate about public service and entrepreneurship, this role offers a rewarding career path with room for growth.
Overview of the Client Liaison Role at SEDA
Client Liaisons are responsible for ensuring positive client experiences and efficient service delivery. Core responsibilities include:
- Client Support: Handling inquiries, resolving concerns, and providing information about SEDA’s programs and services.
- Communication: Acting as a bridge between clients and various SEDA departments to address client needs.
- Problem Resolution: Ensuring client issues are addressed promptly and escalating them to relevant teams when necessary.
- Program Facilitation: Assisting clients in accessing SEDA programs and guiding them through application processes.
These responsibilities position Client Liaisons as essential contributors to SEDA’s mission of empowering small businesses.
Primary Responsibilities of a Client Liaison at SEDA
Key tasks performed by Client Liaisons include:
- Responding to Inquiries: Answering phone calls, emails, and in-person inquiries about SEDA services.
- Providing Guidance: Assisting clients with program applications, eligibility criteria, and navigating available resources.
- Coordinating with Teams: Facilitating communication between clients and internal teams to ensure seamless service delivery.
- Maintaining Records: Documenting client interactions and maintaining accurate records in SEDA’s systems.
These tasks require strong interpersonal skills, attention to detail, and a commitment to client satisfaction.
Salary and Benefits for Client Liaisons at SEDA
SEDA offers competitive compensation and benefits for Client Liaisons. Approximate monthly salary ranges include:
- Client Liaison Salary: ZAR 10,000 to ZAR 20,000 per month, depending on experience and qualifications.
Additional benefits may include:
- Pension Plans: Contributions to retirement funds for long-term financial security.
- Medical Aid: Comprehensive health insurance for employees and their dependents.
- Leave Policies: Paid vacation, sick leave, and family leave options.
- Training Opportunities: Access to professional development and mentorship programs.
These benefits create a supportive and rewarding work environment for Client Liaisons.
Educational and Experience Requirements for Client Liaison Roles
SEDA seeks candidates with the following qualifications and experience:
- Education: A high school diploma or equivalent is required; a diploma or degree in business, customer service, or a related field is advantageous.
- Experience: 1-3 years of experience in customer service, client relations, or a similar role is preferred.
- Communication Skills: Strong written and verbal communication abilities are essential.
These qualifications ensure that candidates are prepared to handle the demands of a client-facing role.
How to Apply for a Client Liaison Job at SEDA
Follow these steps to apply:
- Visit the SEDA Careers Website: Check the official SEDA website or job boards for available Client Liaison positions.
- Review Job Descriptions: Ensure your qualifications and experience match the role’s requirements.
- Prepare Your Resume: Highlight relevant skills, certifications, and experience in client service or related fields.
- Submit Your Application: Complete the online application process, attaching your resume and a tailored cover letter.
- Prepare for the Interview: Be ready to discuss your experience, communication skills, and alignment with SEDA’s mission.
Completing these steps will help you create a strong application for the role.