Sales Consultants & Customer Service Agents | Motus Careers

Motus Holdings, a top automotive group in South Africa, manages a diverse range of brands, dealerships, and service providers. Sales consultants and customer service agents play key roles in delivering excellent service. This article outlines career opportunities, salaries, requirements, and how to apply for these roles.

Job Description & Details  

Founded in 2018, Motus Holdings has decades of history in the automotive industry. The company plays a major role in vehicle sales, distribution, rentals, and aftersales services. With brands like Hyundai, Renault, Kia, and Mitsubishi, Motus has a strong presence in South Africa and internationally.

Why Work as a Sales Consultant or Customer Service Agent at Motus?

Motus offers a dynamic work environment for individuals interested in sales and customer service. Some of the key benefits of working at Motus include:

• Job Stability: Motus is a well-established company, offering long-term career opportunities.
• Growth Potential: Both sales consultants and customer service agents have clear career progression pathways, with opportunities to move into management or specialized roles.
• Training and Support: Motus invests in its employees by offering comprehensive training, particularly for those in customer-facing roles.
• Industry-Leading Brands: Working with leading automotive brands gives employees a sense of pride and access to cutting-edge vehicles and technologies.

Role of a Sales Consultant at Motus

Sales consultants are responsible for selling vehicles and related products to customers. Their main duties include:

• Engaging with Customers: Sales consultants interact with customers to understand their vehicle needs and offer solutions that meet those needs.
• Promoting Vehicle Sales: They guide customers through the entire sales process, from explaining vehicle features to negotiating prices and closing deals.
• Meeting Sales Targets: Sales consultants are expected to meet or exceed sales goals each month.
• Maintaining Product Knowledge: Staying up-to-date on the latest vehicle models, features, and automotive trends is essential for success in this role.
• Post-Sales Follow-Up: After a sale is completed, sales consultants often follow up with customers to ensure satisfaction and encourage future business.

Successful sales consultants at Motus are personable, knowledgeable, and driven to achieve high sales performance.

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Role of a Customer Service Agent at Motus

Customer service agents at Motus play a critical role in ensuring customer satisfaction after the sale. Their key responsibilities include:

• Handling Customer Inquiries: Agents assist customers with questions related to vehicles, services, and parts.
• Resolving Issues: They address any complaints or concerns, ensuring that customer problems are resolved efficiently and to their satisfaction.
• Processing Service Requests: Customer service agents help schedule vehicle services, repairs, and maintenance, coordinating with technicians to ensure smooth service delivery.
• Updating Customer Records: They maintain accurate customer information in the company’s system and process any changes or updates.

Customer service agents need excellent communication skills, problem-solving abilities, and a customer-first mindset.

Salaries for Sales Consultants and Customer Service Agents at Motus

Salaries at Motus depend on the role, experience, and performance. Here’s a general overview:

• Sales Consultants: Entry-level sales consultants typically earn between R8,000 and R12,000 per month, with the potential to earn significantly more through commissions and bonuses based on sales performance. Experienced consultants can earn up to R20,000 to R30,000 or more per month with high sales volumes.
• Customer Service Agents: Entry-level customer service agents usually earn between R8,000 and R15,000 per month. Salaries increase with experience and performance, and some agents may earn additional incentives based on customer satisfaction scores.

Educational and Certification Requirements

To work as a sales consultant or customer service agent at Motus, the following qualifications are generally required:

• Sales Consultants:
  • A Matric Certificate (Grade 12) is required.
  • Previous experience in sales or customer service is beneficial, though not always required as Motus offers training.
  • A valid driver’s license is often necessary for test drives and other sales-related activities.
• Customer Service Agents:
  • A Matric Certificate (Grade 12) is required.
  • Prior experience in customer service, call centre work, or the automotive industry is advantageous but not mandatory.
  • On-the-job training is provided by Motus for new hires.

Skills Needed for Success as a Sales Consultant

To succeed as a sales consultant at Motus, candidates need a mix of technical and interpersonal skills, including:

• Sales and Negotiation: The ability to sell vehicles, negotiate deals, and close sales effectively.
• Customer Engagement: Building rapport with customers and providing an exceptional shopping experience is crucial.
• Product Knowledge: Keeping up-to-date on the latest vehicle models, features, and financing options.
• Goal-Oriented: Sales consultants must be driven to meet and exceed sales targets.

Skills Needed for Success as a Customer Service Agent

Customer service agents at Motus must possess strong communication and problem-solving skills, including:

• Communication: The ability to clearly explain information, handle customer inquiries, and resolve complaints in a friendly and professional manner.
• Problem-Solving: Agents must be able to think on their feet and find quick, effective solutions to customer problems.
• Attention to Detail: Ensuring that customer records are accurate and up-to-date is essential in this role.
• Customer-Focused Mindset: Providing top-tier service and ensuring customer satisfaction is key to success.

How to Apply for Sales Consultant and Customer Service Agent Jobs at Motus

To apply for these roles at Motus, follow these steps:

1. Visit the Motus Career Portal: Go to the official Motus website and navigate to the careers section to find job openings.
2. Search for Relevant Positions: Look for sales consultant or customer service agent roles that match your skills and qualifications.
3. Prepare Your CV: Highlight your relevant experience, especially in sales, customer service, or the automotive industry.
4. Write a Cover Letter: Tailor your cover letter to the specific role, explaining why you’re a great fit for the position.
5. Submit Your Application: Follow the instructions in the job listing to apply online through the Motus career portal.

Ensure that your CV and cover letter are professional, well-organized, and error-free.

Final Thoughts & Mode of Application   

Working as a sales consultant or customer service agent at Motus offers exciting career opportunities with one of South Africa’s top automotive companies. With competitive salaries, thorough training, and clear paths for growth, Motus is ideal for those looking to advance in the automotive industry.