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Abu Dhabi Duty Free
Abu Dhabi Duty Free, a premier retail hub at Abu Dhabi International Airport, offers exciting career opportunities in IT and customer service support. These roles are essential to maintaining operational efficiency and delivering exceptional service to millions of travelers each year.
If you’re skilled in technology or customer service, Abu Dhabi Duty Free provides a dynamic and rewarding environment to grow your career.
Job Description & Details
Part of Abu Dhabi Airports, Abu Dhabi Duty Free excels in luxury shopping, dining, and convenience for travelers, making it a top choice for professionals in IT and customer service.
Why Work in IT & Customer Service Support at Abu Dhabi Duty Free?
Working in these roles offers:
- Career Growth: Access to training programs and internal promotions.
- Dynamic Environment: Exposure to advanced technologies and global customers.
- Comprehensive Benefits: Tax-free income, allowances, and employee discounts.
Roles and Responsibilities of IT Support Specialists
IT support specialists ensure the smooth operation of Abu Dhabi Duty Free’s technological infrastructure. Responsibilities include:
- System Maintenance: Monitoring and maintaining IT systems and networks.
- Troubleshooting: Resolving technical issues faced by staff or systems.
- Software Support: Managing retail and customer service applications.
- Upgrades and Security: Implementing system updates and ensuring cybersecurity.
- Collaboration: Assisting with the integration of new technologies.
Roles and Responsibilities of Customer Service Support Staff
Customer service support staff focus on enhancing the traveler experience. Duties include:
- Assisting Travelers: Addressing inquiries and resolving complaints.
- Service Excellence: Ensuring high levels of customer satisfaction.
- Collaboration: Coordinating with retail and IT teams to address issues quickly.
- Multilingual Support: Communicating effectively with a diverse customer base.
- Feedback Management: Collecting and analyzing customer feedback to improve services.
Salaries for IT & Customer Service Support Roles at Abu Dhabi Duty Free
Salaries for these roles are competitive:
- IT Support Specialists: AED 10,000–15,000 per month
- Customer Service Support Staff: AED 6,000–9,000 per month
Additional Benefits Include:
- Housing and transportation allowances
- Comprehensive health insurance
- Discounts on duty-free products
- Annual leave with airfare
Requirements for IT Support Roles
Educational Qualifications:
- Bachelor’s degree in IT, computer science, or a related field.
Certifications:
- CompTIA A+, Cisco (CCNA), or Microsoft certifications are advantageous.
Skills and Traits:
- Strong problem-solving and technical skills.
- Knowledge of ITIL practices and cybersecurity.
Experience:
- 2–5 years of experience in IT support or related roles.
Requirements for Customer Service Support Roles
Educational Qualifications:
- High school diploma or equivalent; a diploma in hospitality is a plus.
Skills and Traits:
- Strong interpersonal and communication skills.
- Fluency in English; knowledge of additional languages is preferred.
- Patience and ability to handle challenging situations professionally.
Experience:
- 1–3 years of customer service experience, preferably in retail or hospitality.
How to Apply for IT & Customer Service Support Jobs at Abu Dhabi Duty Free
- Visit the Abu Dhabi Airports Careers Portal: Explore current job openings.
- Search for Relevant Roles: Use filters for IT and customer service positions.
- Prepare Your Resume: Highlight technical skills, certifications, or customer service achievements.
- Submit Your Application: Follow the online application process and upload necessary documents.
- Follow Up: Monitor your application status and prepare for interviews.