Front Desk Agents & Receptionists

In the UAE, Sofitel’s properties in Dubai and Abu Dhabi are renowned for their commitment to personalized guest experiences, making roles like front desk agents and receptionists crucial to the brand’s success.

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Job Description & Details  

Job Description for Front Desk Agents

Front desk agents are the first point of contact for guests. They handle reservations, check-ins, and check-outs while ensuring guest satisfaction throughout their stay.

Job Description for Receptionists

Receptionists focus on welcoming guests, providing information, and addressing inquiries or concerns in a professional and friendly manner.

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Key Responsibilities for Both Roles

• Greeting guests and processing check-ins and check-outs.
• Managing reservations and room assignments.
• Handling guest complaints and resolving issues promptly.
• Promoting hotel services and amenities to enhance the guest experience.
• Coordinating with other departments to meet guest needs.

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Salaries for Front Desk Agents & Receptionists at Sofitel UAE

Entry-Level Salaries

• Front Desk Agents: AED 2,500 to AED 4,000 per month.
• Receptionists: AED 2,000 to AED 3,500 per month.

Earnings for Experienced Professionals

• Experienced front desk agents and receptionists can earn between AED 4,500 and AED 6,000, with opportunities for performance bonuses.

Additional Benefits and Perks

• Health insurance for employees and dependents.
• Complimentary meals and accommodation for certain roles.
• Discounts on hotel stays and dining across Accor properties.
• Paid annual leave with airfare benefits for expatriates.

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Requirements to Work as Front Desk Agents or Receptionists at Sofitel UAE

Educational Qualifications

• A high school diploma is mandatory.
• A degree or certification in hospitality management is advantageous.

Work Experience Requirements

• Prior experience in customer service or hospitality is preferred but not mandatory for entry-level roles.
• Proficiency in handling reservation systems and front office software is a plus.

Key Skills and Attributes for Success

• Strong communication and interpersonal skills.
• Attention to detail and the ability to multitask.
• Fluency in English is essential; knowledge of Arabic or French is an added advantage.
• Professional demeanor and a guest-focused attitude.

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How to Apply for Front Desk Agent & Receptionist Jobs at Sofitel UAE

Online Application Process

1. Visit the Accor Careers Portal or Sofitel’s official website.
2. Search for available roles in front desk and receptionist positions.
3. Upload your resume, cover letter, and any relevant certifications.

Walk-In Interviews and Recruitment Events

• Sofitel frequently conducts recruitment drives for various roles. Bring:
  • Updated CV and cover letter.
  • Copies of educational qualifications and identification documents.
  • Passport-sized photographs.

Tips for a Successful Application

• Tailor your resume to highlight experience in customer service or hospitality.
• Emphasize your communication skills and ability to handle guest inquiries professionally.
• Research Sofitel’s brand and values to align your application with their standards.