Visa Sponsorship Jobs
Telkom
Telkom, one of South Africa’s largest telecommunications companies, offers a wide range of services, from mobile contracts to internet solutions. To uphold its high customer service standards and drive sales, Telkom relies on two critical roles: customer service representatives and sales consultants, who play pivotal roles in the company’s success.
If you’re considering a career at Telkom in either of these positions, this job post will provide a comprehensive overview of what the jobs entail, the skills required, salary expectations, and how to apply.
What Does a Customer Service Representative Do at Telkom?
Customer service representatives at Telkom serve as the primary point of contact between the company and its customers. They address inquiries, resolve technical issues, and handle billing problems. By managing customer complaints and troubleshooting effectively, they ensure that customer interactions lead to prompt assistance and satisfaction.
In a nutshell, customer service reps make sure that customers are happy and continue using Telkom’s services. Their role is crucial for customer retention, as a pleasant experience can often be the deciding factor in keeping or losing a customer.
What Does a Sales Consultant Do at Telkom?
Sales consultants at Telkom focus on acquiring new customers and driving revenue growth through direct sales. They engage potential clients, highlight the benefits of Telkom’s products and services, and provide tailored solutions to meet individual customer needs, contributing to the company’s overall success.
Whether working in a retail store or handling corporate sales, their goal is to close deals and drive growth. Sales consultants are pivotal in expanding Telkom’s customer base, making them integral to the company’s success.
Skills Required for Customer Service Representatives at Telkom
To be effective in a customer service role at Telkom, candidates must possess exceptional communication skills. You’ll need to be able to explain technical information clearly, as well as handle complaints calmly and efficiently. Problem-solving is another critical skill, as many customer queries may involve troubleshooting devices or network issues.
Additionally, having some technical know-how is a plus. Understanding Telkom’s products and services helps customer service reps guide users through any issues and ensure a smooth resolution.
Skills Required for Sales Consultants at Telkom
Sales consultants need a different skill set compared to customer service representatives. Strong sales and negotiation skills are vital, as the role involves persuading potential customers to choose Telkom over competitors. Good salespeople also understand how to listen to customers, figure out what they need, and match those needs with Telkom’s offerings.
Beyond communication, product knowledge is essential. Knowing the ins and outs of Telkom’s various packages, services, and features will give you an edge when dealing with potential clients.
Educational Requirements for Customer Service Representatives
While there are no strict educational requirements, a high school diploma (Matric) is often the minimum qualification for customer service jobs at Telkom. However, having a post-secondary qualification in business, communications, or a related field can be an advantage.
Prior experience in a customer service role, particularly in telecommunications or tech support, can also boost your chances of getting hired.
Educational Requirements for Sales Consultants
For sales consultants, the educational requirements are similar. A high school diploma is usually the minimum, but further qualifications in sales, marketing, or business can improve your prospects.
Experience in sales, especially within the telecommunications industry, is highly valued. Candidates with a proven sales track record, even in other industries, will likely stand out during the hiring process.
Salary Expectations for Customer Service Representatives at Telkom
In South Africa, customer service representatives at Telkom typically earn between ZAR 8,000 and ZAR 15,000 per month, depending on experience and location. More experienced representatives or those in supervisory roles can earn even more.
Salary Expectations for Sales Consultants at Telkom
Sales consultants at Telkom usually have a base salary, supplemented by commissions based on sales performance. The base salary can range from ZAR 10,000 to ZAR 20,000 per month, with commissions potentially boosting earnings significantly. Top performers often see their incomes soar due to commissions and bonuses.
How to Apply for Customer Service Jobs at Telkom
To apply for customer service positions at Telkom, visit their official careers page or check job boards like Indeed or LinkedIn. Tailor your CV to highlight relevant experience and skills, particularly any customer service experience, and write a concise but engaging cover letter.
How to Apply for Sales Consultant Jobs at Telkom
Similarly, applying for sales consultant roles requires visiting Telkom’s careers portal. Be sure to emphasize your sales achievements and product knowledge. If you have a proven track record of meeting or exceeding sales targets, this should be highlighted both in your CV and during interviews.
Final Thoughts & Mode of Application
Working as a customer service representative or sales consultant at Telkom offers a dynamic, rewarding career. Whether helping customers resolve issues or driving sales, these roles are crucial to Telkom’s success. With clear career growth paths and competitive salaries, Telkom provides an excellent career opportunity.