Customer Service Representatives | MAG Group Careers

MAG Group, a leading multinational conglomerate based in Dubai, UAE, operates across various sectors, including real estate development, engineering, and hospitality. The company offers rewarding career opportunities for Customer Service Representatives (CSRs) who are dedicated to delivering exceptional service and enhancing customer satisfaction.

• Civil Engineers & Architects | MAG Group Careers

Overview of the Role

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Information Provision: Provide accurate information about products, services, and company policies.
• Complaint Resolution: Handle customer complaints with professionalism, ensuring satisfactory resolutions.
• Record Maintenance: Maintain detailed records of customer interactions, transactions, and feedback.
• Collaboration: Work closely with other departments to ensure seamless service delivery.

Salaries for Customer Service Representatives at MAG Group

While specific salary figures for CSRs at MAG Group are not publicly disclosed, industry data provides general insights into compensation in Dubai:

• Average Salary: The average monthly salary for a Customer Service Representative in Dubai is approximately AED 4,222, with total pay around AED 4,772 per month.
• Salary Range: Salaries can vary based on experience and qualifications, typically ranging from AED 2,670 to AED 7,860 per month.

Requirements for Employment

Educational Qualifications:

• High school diploma or equivalent; a bachelor’s degree in Business Administration or a related field is advantageous.

Experience:

• Prior experience in customer service or a related field is preferred but not mandatory.

Skills:

• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong ability to handle complaints and provide effective solutions.
• Interpersonal Skills: Ability to build rapport with customers and work collaboratively with team members.
• Technical Proficiency: Familiarity with customer service software and Microsoft Office Suite.

How to Apply

Application Process:

1. Visit the MAG Group Careers Page: Explore current job openings on the MAG Group Careers Portal.
2. Select the Desired Position: Review available roles and choose one that aligns with your qualifications.
3. Prepare Your Application: Update your resume to reflect relevant experience and skills; include a cover letter if applicable.
4. Submit Online Application: Follow the portal’s instructions to complete the application process.
5. Await Contact: If shortlisted, MAG Group’s recruitment team will reach out for further assessments or interviews.