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Daman - National Health Insurance Company
Daman National Health Insurance is one of the UAE’s premier health insurance providers, known for its innovative solutions and customer-centric approach. Customer Service Representatives (CSRs) are vital in ensuring customer satisfaction and delivering seamless experiences for policyholders.
This guide covers everything you need to know about CSR roles at Daman, including salaries, requirements, and the application process.
Why Work as a Customer Service Representative at Daman?
Working as a CSR at Daman offers numerous benefits:
- Prestigious Workplace: Join a trusted name in health insurance with a strong reputation.
- Career Growth: Access to training programs and leadership opportunities.
- Dynamic Role: Engage with diverse customers and solve real-world challenges.
- Impactful Work: Contribute to enhancing healthcare accessibility for residents.
Roles and Responsibilities of a Customer Service Representative at Daman
CSRs are the first point of contact for customers, handling inquiries and providing support.
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Key Responsibilities:
- Answering customer queries via phone, email, and in-person interactions.
- Assisting customers with insurance claims and policy information.
- Resolving complaints and escalating issues to relevant departments.
- Updating customer records and ensuring data accuracy.
- Providing guidance on healthcare services and network providers.
Importance of the Role:
CSRs play a critical role in maintaining customer trust and ensuring a positive experience with Daman’s services.
Salary Expectations for Customer Service Representatives at Daman
Salaries for CSRs at Daman are competitive, reflecting the importance of the role.
| Experience Level | Average Salary (AED/month) |
|---|---|
| Entry-Level CSR | 5,000 – 7,000 |
| Mid-Level CSR | 7,000 – 10,000 |
| Senior CSR | 10,000 – 12,000 |
Additional Benefits:
- Health insurance for employees and dependents
- Housing or transportation allowances
- Annual leave with airfare
- Performance-based bonuses
Requirements for Customer Service Representative Jobs at Daman
Educational Qualifications:
- High school diploma or equivalent.
- A bachelor’s degree in Business Administration, Healthcare, or related fields is preferred.
Skills and Attributes:
- Strong communication and interpersonal skills.
- Proficiency in computer systems and CRM software.
- Problem-solving abilities and attention to detail.
- Multilingual skills (e.g., Arabic, English) are advantageous.
Experience:
- Entry-level positions require minimal experience.
- Senior roles may demand 2–3 years of experience in customer service or a related field.
How to Apply for Customer Service Representative Jobs at Daman
Follow these steps to secure a CSR position at Daman:
- Visit the Daman Careers Page: Search for CSR job openings.
- Create a Profile: Register with your details, including education and work experience.
- Submit Your Resume: Highlight customer service experience and key achievements.
- Upload Supporting Documents: Include certifications, identification, and references.
- Complete the Application: Review your submission and finalize.
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