Visa Sponsorship Jobs
Tanfeeth
Are you looking for a dynamic role in the heart of Dubai’s thriving economy? Customer Service Representative positions at Tanfeeth offer excellent opportunities to develop your career in one of the UAE’s leading organizations. Tanfeeth, an operational arm of Emirates NBD, plays a crucial role in supporting key industries like banking, customer relationship management, and human resources.
This guide explores the responsibilities, salaries, requirements, and application processes for customer service roles at Tanfeeth, helping you make an informed decision about your next career move.
Customer Service Representative Role: An Overview
Key Responsibilities
As a Customer Service Representative at Tanfeeth, your duties will include:
- Handling inbound and outbound customer inquiries.
- Providing accurate information about products and services.
- Resolving customer complaints in a professional manner.
- Recording and maintaining customer interactions in the CRM system.
- Collaborating with other departments to ensure customer satisfaction.
Skills Needed for Success in This Role
- Strong verbal and written communication skills.
- Ability to handle challenging situations calmly and professionally.
- Attention to detail and problem-solving abilities.
- Multitasking capabilities in a fast-paced environment.
Importance of Customer Service in Tanfeeth’s Operations
Customer service is critical for maintaining the reputation of Tanfeeth’s clients, including Emirates NBD. Exceptional service not only resolves issues but also builds lasting customer relationships.
Why Work as a Customer Service Representative at Tanfeeth?
Employee Benefits and Perks
Tanfeeth offers a variety of benefits to its employees, including:
- Competitive Tax-Free Salary: Earn attractive monthly pay.
- Healthcare Coverage: Comprehensive medical and dental plans.
- Training Programs: Regular workshops and professional development.
- Paid Leave: Generous annual leave allowances.
- Performance Bonuses: Rewards for exceeding targets.
Career Growth and Development Opportunities
Tanfeeth emphasizes internal promotions, offering a clear pathway from entry-level roles to supervisory or management positions.
Work Environment and Company Culture
With a focus on collaboration and innovation, Tanfeeth fosters a positive work environment where employees are empowered to succeed.
Salaries for Customer Service Representatives at Tanfeeth
Average Salary Range
The typical salary for a Customer Service Representative at Tanfeeth ranges from:
| Position | Monthly Salary (AED) |
|---|---|
| Entry-Level Customer Service Rep | 5,000 – 7,000 |
| Experienced Customer Service Rep | 7,000 – 9,000 |
| Team Leader | 10,000 – 12,000 |
Comparison with Other Companies in Dubai
Tanfeeth offers competitive salaries along with additional benefits like training opportunities and performance-based bonuses, making it a preferred employer in Dubai.
Requirements for Customer Service Representative Jobs at Tanfeeth
Educational Qualifications
- A high school diploma is the minimum requirement.
- A Bachelor’s degree in Business Administration, Communication, or a related field is an advantage.
Key Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Familiarity with customer service software (e.g., CRM systems).
- Proficiency in English is mandatory; knowledge of Arabic is a plus.
Experience Requirements
- No prior experience is required for entry-level roles, but 1-2 years of customer service experience is preferred.
How to Apply for Customer Service Representative Jobs at Tanfeeth
Step-by-Step Application Process
- Visit the Tanfeeth Careers Portal on the Emirates NBD website.
- Search for “Customer Service Representative” positions.
- Create an account and upload your resume and cover letter.
- Fill in the application form with accurate details.
- Submit your application and monitor your email for updates.