Customer Service Representative

Customer service representatives (CSRs) are the first point of contact for SEWA’s customers. They address inquiries, resolve complaints, and ensure a seamless experience, making their role crucial to maintaining SEWA’s reputation for reliability and efficiency.

Job Description & Details  

Job Description of a Customer Service Representative

A customer service representative at SEWA assists customers with billing, service requests, and account management. They ensure that customer inquiries are handled promptly and professionally.

Key Responsibilities of Customer Service Representatives

• Responding to customer inquiries via phone, email, or in-person.
• Assisting with bill payments, account updates, and service applications.
• Resolving customer complaints and escalating complex issues to the relevant department.
• Providing information about SEWA’s services, tariffs, and policies.
• Maintaining accurate records of customer interactions and transactions.

Salaries for Customer Service Representatives at SEWA in the UAE

Entry-Level Salaries

• Entry-level customer service representatives earn between AED 3,000 and AED 5,000 per month.

Salaries for Experienced Representatives

• Experienced representatives can earn AED 6,000 to AED 10,000, depending on their expertise and performance.

Additional Benefits and Incentives

• Health insurance for employees and their families.
• Paid annual leave with airfare benefits for expatriates.
• Performance-based bonuses.
• End-of-service gratuity and pension plans.

Requirements to Work as a Customer Service Representative at SEWA

Educational Qualifications

• A high school diploma is required.
• A bachelor’s degree in business administration, communication, or a related field is advantageous.

Work Experience Requirements

• Entry-level positions may not require prior experience, but customer service experience is a plus.
• Senior roles typically require 3–5 years of experience in customer service or related fields.

Key Skills and Attributes for Success

• Strong communication and interpersonal skills.
• Proficiency in English and Arabic is highly preferred.
• Problem-solving abilities and a customer-focused mindset.
• Familiarity with CRM (Customer Relationship Management) systems.
• Patience and the ability to handle challenging situations professionally.

How to Apply for Customer Service Representative Jobs at SEWA

Online Application Process

• Visit the official SEWA Careers Portal.
• Search for available customer service roles and create an account.
• Upload your resume, educational certificates, and a tailored cover letter.

Recruitment Events and Walk-In Interviews

• SEWA organizes recruitment drives occasionally. Prepare the following:
  • Updated CV and cover letter.
  • Copies of educational and identification documents.
  • Passport-sized photographs.