Customer Service Agents | FNB Careers

Customer Service Agents are at the heart of First National Bank’s (FNB) commitment to providing exceptional service. As the first point of contact, these professionals ensure that customers’ needs are met promptly and efficiently.

A career as a Customer Service Agent at FNB offers stability, competitive salaries, and opportunities for personal and professional growth.

Job Description & Details  

Customer Service Agents serve as the bridge between FNB and its clients. They handle inquiries, resolve issues, and guide customers in using banking products and services effectively.

Key Responsibilities

• Responding to customer inquiries via phone, email, or in person.
• Assisting with account-related queries, transactions, and service complaints.
• Promoting FNB’s banking solutions and loyalty programs.
• Keeping accurate records of customer interactions and feedback.

Contribution to FNB’s Mission

By ensuring seamless communication and quick problem resolution, Customer Service Agents strengthen FNB’s reputation as a trusted financial partner.

• Canadian Pre-Approved LMIA Companies Hiring with Visa Sponsorship

Job Opportunities for Customer Service Agents at FNB

Entry-Level Customer Service Roles

• Suitable for individuals starting their careers.
• Focus on mastering customer interaction and learning banking protocols.

Senior Customer Service Roles

• Managing escalations and mentoring junior agents.
• Requires experience and in-depth knowledge of FNB’s products.

Specialized Roles

• Handling niche areas like digital banking, business accounts, or high-net-worth clients.
• Requires advanced training and expertise.

Salary Expectations

Entry-Level Salaries

• New Customer Service Agents at FNB typically earn between ZAR 8,000 and ZAR 12,000 per month, depending on the location and responsibilities.

Salaries for Experienced Agents

• Senior Customer Service Agents can earn between ZAR 15,000 and ZAR 25,000 per month, with opportunities for bonuses and incentives.

Additional Benefits

• Medical aid, retirement plans, and wellness programs.
• Performance bonuses for meeting service quality and customer satisfaction targets.
• Employee discounts on FNB banking products.

Requirements for Customer Service Agent Jobs at FNB

Educational Qualifications

• A matric certificate is the minimum requirement.
• Certifications in customer service or financial services are advantageous.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Adaptability to new technologies and banking platforms.

Experience Preferences

• Entry-level roles may not require prior experience but benefit from internships or retail experience.
• Advanced roles require 2–5 years of experience in customer service or banking.

How to Apply for Customer Service Agent Jobs at FNB

Job Search Platforms

• Visit the FNB careers portal on their official website.
• Check job boards like LinkedIn, PNet, and Indeed for current listings.