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International Marketing Group
International Marketing Group Canada, a leading marketing and advertising firm, is seeking dedicated and dynamic Customer Service Agents. This role is crucial for maintaining customer relationships, ensuring client satisfaction, and contributing to the company’s success.
Job Overview
International Marketing Group at 1760 Main Street, Winnipeg, MB, is seeking self-motivated Customer Service Agents with strong interpersonal skills. We offer innovative, quality-driven customer service and marketing solutions across multiple industries.
The Customer Service Agent at International Marketing Group Canada is responsible for handling customer inquiries, resolving issues, and providing information about products and services. This role requires excellent communication skills, a customer-oriented approach, and the ability to handle multiple tasks efficiently.
We track data by monitoring daily progress, identifying trends, and fine-tuning campaigns for optimal results. We collaborate closely with clients, providing effective services and consistent support. Open communication is key to building strong relationships.
The selected candidate will start as soon as possible in a permanent, full-time role with shifts including day, early morning, and morning.
Key Responsibilities
- Customer Interaction: Respond to inquiries via phone, email, and live chat, provide accurate information, take orders, and manage accounts.
- Issue Resolution: Resolve customer complaints promptly and professionally.
- Feedback Collection: Gather feedback to improve service and collaborate with marketing and product teams for implementation.
- Record Keeping: Maintain accurate records of customer interactions, transactions, and complaints.
- Communication: Effectively communicate with team members and other departments for seamless customer service.
- Performance Goals: Meet personal and team targets set by management.
Qualifications
- Experience: Previous experience in a customer service role, preferably in a call center or customer support environment.
- Skills: Strong verbal and written communication skills, excellent listening abilities, and proficient in computer applications related to customer management.
- Education: A high school diploma is required; further education or certification in customer service or a related field is preferred.
- Attributes: A positive attitude, customer-oriented approach, and the ability to work under pressure.
Salary and Benefits
- Salary: The typical salary for a Customer Service Agent at International Marketing Group Canada ranges from CAD 30,000 to CAD 40,000 annually, depending on experience and qualifications.
- Benefits: Benefits may include health insurance, paid time off, performance bonuses, and access to professional development and training programs.
Work Environment
- Schedule: This role may require working in shifts, including evenings, weekends, and holidays, depending on the needs of the business.
- Location: The position is based at the company’s headquarters in Canada, with the possibility of remote work arrangements depending on company policy and the individual’s experience.
Application Process
Candidates for the Customer Service Agent role should submit a resume and cover letter highlighting their customer service experience and suitability. Applications can be submitted online through the company’s careers page or sent directly to the HR department.
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Career Growth Opportunities
International Marketing Group Canada values employee growth. Customer Service Agents with strong performance and leadership qualities can expect advancement opportunities, potentially moving into roles like team leader, customer service manager, or transitioning into sales or marketing.
Final Thoughts & Mode of Application
The Customer Service Agent role at International Marketing Group Canada offers a great opportunity for those passionate about customer service. With competitive compensation, benefits, and career advancement opportunities, this position is ideal for developing skills in a supportive environment. If you’re motivated to help others and want to join a leading marketing company, apply today.