Call Centre and Customer Care | Telesure Careers

Telesure Investment Holdings (TIH) is a key player in South Africa’s insurance industry, managing brands like Auto & General and Budget Insurance. Call centre agents and customer care representatives play a vital role in providing excellent service and driving sales for Telesure’s products.

Job Description & Details  

Founded in 1985, Telesure is one of the most prominent names in the South African insurance landscape, offering a wide range of products, including car insurance, home insurance, life insurance, and more. Telesure’s customer-focused approach and dedication to innovation make it a leader in the industry, with millions of satisfied customers across its multiple brands.

Why Work in Call Centre and Customer Care at Telesure?

Working in the call centre or customer care departments at Telesure offers numerous benefits, including:

• Job Security: Telesure is a stable and growing company, offering long-term career opportunities.
• Career Growth: The company provides a clear path for career development, with numerous opportunities to move into supervisory or specialist roles.
• Training and Support: Telesure invests in its employees by offering ongoing training and support, helping you develop valuable skills in customer service and sales.

These roles provide a great starting point for individuals looking to build a career in the insurance and financial services sectors.

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Role of a Call Centre Agent at Telesure

Call centre agents at Telesure are responsible for handling inbound and outbound calls with potential and existing customers. Key responsibilities include:

• Selling Insurance Products: Call centre agents sell a variety of Telesure’s insurance products by explaining the features and benefits to potential clients.
• Meeting Sales Targets: Agents are expected to meet monthly or quarterly sales targets through effective communication and persuasion.
• Handling Customer Inquiries: Agents also answer customer questions regarding insurance products and policies.
• Cross-Selling: Encouraging customers to purchase additional products or upgrade their current policies.

Successful call centre agents need to be confident communicators, able to build rapport quickly, and persistent in meeting sales goals.

Role of a Customer Care Representative at Telesure

Customer care representatives focus on providing high-quality support to existing clients. Their key duties include:

• Handling Customer Inquiries: Customer care representatives respond to inquiries about policy details, claims processes, and general service issues.
• Resolving Complaints: They assist clients in resolving any concerns, ensuring a positive customer experience.
• Updating Client Information: Representatives update customer details and process policy changes or renewals.
• Providing Claims Support: Assisting customers through the claims process, helping them understand procedures and requirements.

Customer care representatives play a crucial role in ensuring customer satisfaction and retaining clients by offering exceptional service.

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Salaries for Call Centre Agents and Customer Care Representatives at Telesure

Salaries for call centre agents and customer care representatives at Telesure vary depending on experience, performance, and job responsibilities. Here’s a general overview:

• Call Centre Agents: Entry-level agents typically earn between R8,000 and R12,000 per month, with the potential to earn more through commissions and performance bonuses. High performers can earn up to R18,000 to R25,000 per month, depending on sales targets achieved.
• Customer Care Representatives: Salaries for customer care representatives generally range between R10,000 and R16,000 per month, depending on experience and performance.

Both roles offer opportunities for salary increases based on performance, with incentives and bonuses for meeting or exceeding goals.

Educational and Certification Requirements

To work as a call centre agent or customer care representative at Telesure, the following qualifications are typically required:

• Call Centre Agents:
  • Matric Certificate (Grade 12) is required.
  • Prior sales experience or customer service experience is advantageous, although Telesure provides training for new hires.
• Customer Care Representatives:
  • Matric Certificate (Grade 12) is required.
  • Previous experience in customer service, insurance, or call centre work is beneficial but not mandatory.
  • Training is provided to help new employees adapt to Telesure’s systems and processes.

Skills Needed for Success as a Call Centre Agent

To succeed as a call centre agent at Telesure, the following skills are essential:

• Excellent Communication: Call centre agents must be clear and confident communicators, able to explain complex insurance products in simple terms.
• Sales and Persuasion: The ability to persuade customers to purchase insurance products and close deals is crucial to success.
• Resilience: Call centre agents must handle rejection and remain motivated to meet targets.
• Time Management: Managing time effectively to handle a high volume of calls and meet daily targets is important.

Skills Needed for Success as a Customer Care Representative

Customer care representatives at Telesure need to possess the following skills:

• Problem-Solving: The ability to resolve customer issues and complaints efficiently and effectively.
• Attention to Detail: Ensuring that customer information is accurately updated and claims are handled according to company policies.
• Empathy: Demonstrating care and understanding when dealing with customer concerns, especially in sensitive situations such as claims or policy cancellations.
• Multitasking: Handling multiple inquiries or tasks simultaneously while maintaining high-quality service.

How to Apply for Call Centre and Customer Care Jobs at Telesure

To apply for a call centre or customer care position at Telesure, follow these steps:

1. Visit the Telesure Careers Portal: Start by visiting Telesure’s official website and navigate to the careers section to view job listings.
2. Search for Relevant Positions: Look for open roles in the call centre or customer care departments.
3. Prepare Your CV: Tailor your CV to highlight relevant experience, including sales, customer service, or call centre work.
4. Write a Cover Letter: Write a personalized cover letter explaining why you’re interested in the position and how your skills make you a good fit.
5. Submit Your Application: Apply online by submitting your CV and cover letter through the Telesure careers portal or the job posting platform.

Make sure your application is well-organized, professional, and free of errors.

Employee Benefits for Call Centre Agents and Customer Care Representatives

Telesure offers competitive benefits packages for call centre agents and customer care representatives, including:

• Health Insurance: Comprehensive medical coverage for employees and their families.
• Bonuses and Commissions: Call centre agents are eligible for performance-based commissions and bonuses, while customer care representatives can earn incentives for exceptional service.
• Wellness Programs: Telesure promotes work-life balance with wellness programs and mental health support initiatives.

Final Thoughts & Mode of Application   

A career as a call centre agent or customer care representative at Telesure offers stability, growth opportunities, and competitive salaries. With performance bonuses and a focus on employee development, Telesure is a great option for those pursuing customer service or sales careers.