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RAM COURIERS
RAM Couriers, a top logistics provider in South Africa, offers career opportunities in Sales and Account Management. These roles are vital for acquiring new clients and ensuring customer satisfaction, supporting the company’s growth and retention efforts.
In this job post, we will explore what it takes to become a Sales or Account Manager at RAM Couriers, including the job responsibilities, salary expectations, qualifications, and the application process.
Job Description & Details
Working as a Sales or Account Manager at RAM Couriers offers a dynamic career focused on client relationships and business growth. Sales professionals promote tailored logistics solutions, with opportunities for career growth and advancement within the company.
Sales and Account Manager Job Responsibilities
The roles of Sales and Account Managers involve both acquiring new clients and managing relationships with existing ones.
Below is a breakdown of each position:
Sales Manager Responsibilities
- Client acquisition: Identifying potential customers and pitching RAM’s services to secure new contracts.
- Meeting sales targets: Developing and executing sales strategies to meet or exceed sales quotas.
- Market research: Analyzing market trends and customer needs to adapt sales pitches accordingly.
- Building strong client relationships: Networking and attending industry events to foster connections with potential clients.
- Proposal development: Creating customized solutions and proposals that address the specific logistics needs of potential customers.
- Reporting and forecasting: Providing regular reports on sales activity, market conditions, and forecasted revenue.
Account Manager Responsibilities
- Customer relationship management: Serving as the primary point of contact for existing clients, addressing their needs, and ensuring satisfaction with RAM’s services.
- Client retention: Developing strategies to retain clients by offering enhanced services or addressing any issues that may arise.
- Upselling and cross-selling: Identifying opportunities to offer additional services or upgrades to existing customers.
- Handling customer complaints: Resolving service issues quickly and professionally to maintain customer loyalty.
- Monitoring service delivery: Ensuring that the services provided to clients meet the agreed-upon standards and delivery times.
- Client reporting: Providing regular performance reports to clients and recommending improvements where necessary.
Salary for Sales and Account Managers at RAM Couriers
Sales and Account Manager salaries at RAM Couriers vary depending on experience, performance, and the scale of clients managed.
Below is the average salary range for these positions:
- Sales Manager: R350,000 – R550,000 per year
- Account Manager: R300,000 – R500,000 per year
These figures are base salaries, and many Sales and Account Managers also earn commissions or performance-based bonuses, which can significantly boost their earnings. Commissions are typically based on meeting or exceeding sales targets, signing new contracts, or retaining key clients.
Educational Requirements for Sales and Account Managers
For Sales and Account Manager roles at RAM Couriers, the required education and qualifications include:
Qualifications for Sales and Account Managers
- Bachelor’s degree in business, marketing, logistics, or a related field is preferred.
- A diploma in sales, marketing, or customer service may also be accepted for candidates with substantial experience.
- Experience in logistics, courier services, or sales is highly beneficial for securing these roles.
Skills That Boost Your Chances
While education is important, possessing the right skills can make a significant difference when applying for these roles.
Key skills include:
- Sales and negotiation skills: The ability to pitch, close deals, and negotiate favorable contracts for RAM Couriers.
- Strong communication skills: You’ll need to clearly convey service benefits, manage client expectations, and resolve any customer issues.
- Customer relationship management (CRM) proficiency: Experience with CRM software is advantageous for managing client accounts efficiently.
- Problem-solving skills: The ability to resolve customer issues, find solutions for complex logistical challenges, and maintain client satisfaction.
- Analytical thinking: The ability to analyze market trends and client data to optimize sales strategies.
Experience and Training Needed
Sales and Account Manager roles at RAM Couriers typically require a mix of education and practical experience:
- Sales Manager Experience: Candidates should have at least 2-5 years of experience in sales, preferably within the logistics, courier, or transportation sectors. Experience with B2B (business-to-business) sales is especially valuable.
- Account Manager Experience: Prior experience in client relationship management, customer service, or account management is usually required. Account Managers often need to have worked in a similar role for 2-3 years.
- Training and Development: RAM Couriers offers ongoing sales training and professional development opportunities to help employees stay updated on the latest trends, techniques, and tools in the industry.
How to Apply for a Sales or Account Manager Job at RAM Couriers
Step-by-Step Application Process
- Visit the RAM Couriers Careers Page: Begin by visiting the RAM Couriers official website and navigating to the careers section.
- Search for Sales or Account Manager Positions: Use keywords like “Sales Manager” or “Account Manager” to find relevant job openings.
- Submit Your Resume and Cover Letter: Ensure that your resume is tailored to the job description, highlighting relevant experience and skills. Your cover letter should emphasize your success in sales or account management and your understanding of the logistics industry.
- Follow Up: After submitting your application, follow up with RAM’s HR department if you don’t hear back within a couple of weeks. Express your continued interest in the position.