Receptionists & Concierge Staff

Ayla Hotels & Resorts is a leading hospitality brand in the UAE, offering luxury accommodations and impeccable services to its guests. Renowned for its world-class facilities and exceptional guest experiences, Ayla Hotels is a preferred employer for hospitality professionals, including receptionists and concierge staff.

Job Description & Details

Receptionists and concierge staff are the face of the hotel. They interact with guests daily, ensuring smooth check-ins, resolving queries, and assisting with personalized requests. These roles are critical in creating lasting impressions and enhancing guest satisfaction.

Career Opportunities for Receptionists & Concierge Staff at Ayla Hotels

Job Roles and Descriptions

• Receptionists: Responsible for front desk operations, guest check-ins/outs, and managing bookings.
• Concierge Staff: Focus on assisting guests with travel arrangements, local recommendations, and personalized services.

Key Responsibilities for Receptionists

• Welcoming guests and processing check-ins/check-outs.
• Managing room reservations and payment transactions.
• Answering guest inquiries and resolving complaints professionally.
• Coordinating with housekeeping and other departments to meet guest needs.

Key Responsibilities for Concierge Staff

• Providing local information, including attractions, dining, and transportation options.
• Assisting with travel arrangements, including tickets and tours.
• Handling special guest requests, such as booking events or providing VIP services.
• Ensuring guest satisfaction by offering personalized attention.

Salaries for Receptionists & Concierge Staff at Ayla Hotels in the UAE

Entry-Level Salaries

• Receptionists and concierge staff at the entry level earn between AED 2,500 and AED 4,000 per month.

Salaries for Experienced Professionals

• Experienced staff, including senior receptionists and concierge team leaders, earn AED 5,000 to AED 8,000 per month.

Additional Benefits and Incentives

• Free or subsidized housing and meals during shifts.
• Health insurance and annual leave.
• Performance bonuses and tips for concierge services.
• Discounts on hotel stays and dining.

Requirements to Work as a Receptionist or Concierge Staff at Ayla Hotels

Educational Qualifications

• A high school diploma is the minimum requirement for entry-level roles.
• A degree or diploma in hospitality management is an advantage.

Work Experience Requirements

• 1–3 years of experience in customer-facing roles, preferably in hospitality.
• Prior experience with hotel property management systems (e.g., Opera) is a plus.

Essential Skills for Success

• Excellent communication and interpersonal skills.
• Proficiency in English; additional languages such as Arabic or French are a plus.
• Problem-solving abilities and a proactive attitude.
• Professional appearance and demeanor.

How to Apply for Receptionist and Concierge Jobs at Ayla Hotels

Online Application Process

• Visit Ayla Hotels’ official website or job platforms like Bayt, LinkedIn, or Naukrigulf.
• Upload your CV and include a cover letter emphasizing your hospitality experience and skills.
• Highlight any customer service or front desk experience.

Walk-In Interviews

• Ayla Hotels occasionally conducts walk-in recruitment drives. Candidates should bring:
  • An updated CV.
  • Passport-sized photographs.
  • Copies of identification and certifications.