Sales Consultants & Claims Administrators | Telesure Jobs

Telesure Investment Holdings (TIH), a top South African insurance provider managing brands like Auto & General and Budget Insurance, relies on sales consultants and claims administrators to grow its customer base and provide excellent service. This job post outlines career opportunities, salaries, requirements, and the application process for these roles.

Job Description & Details  

Founded in 1985, Telesure has become a trusted provider of insurance and financial products, serving millions in South Africa. Offering personal, commercial, and specialty insurance, Telesure is known for exceptional customer service and innovative solutions.

Why Work as a Sales Consultant or Claims Administrator at Telesure?

Working at Telesure offers a range of benefits, making it a desirable employer for professionals in the insurance industry:

• Job Security: Telesure is a well-established company with a strong reputation in the financial sector.
• Career Growth: Both sales consultants and claims administrators have clear pathways for career progression within the company.
• Training and Support: Telesure invests in its employees through training programs, mentorship, and professional development.
• Work-Life Balance: The company promotes a positive work environment with initiatives aimed at supporting employee well-being.

Role of a Sales Consultant at Telesure

Sales consultants at Telesure are responsible for selling the company’s insurance products to customers. Their key responsibilities include:

• Engaging with Customers: Sales consultants interact with potential clients to explain insurance products and assess their needs.
• Meeting Sales Targets: Sales consultants are required to meet or exceed monthly and quarterly sales targets.
• Building Relationships: Building long-term relationships with clients to ensure repeat business and referrals.
• Handling Customer Inquiries: Addressing any questions customers may have about the products and services on offer.

Sales consultants need excellent communication and persuasion skills, as well as a deep understanding of the products they are selling.

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Role of a Claims Administrator at Telesure

Claims administrators are responsible for handling insurance claims efficiently and accurately. Their key duties include:

• Processing Claims: Verifying the details of claims and ensuring they are processed according to company policies.
• Communicating with Clients: Working with customers to gather the necessary information and explain the claims process.
• Resolving Disputes: Handling disputes or discrepancies in claims and resolving issues promptly.
• Ensuring Compliance: Ensuring that claims comply with company guidelines and legal requirements.

The claims administrator role is critical in ensuring a smooth, customer-friendly experience for policyholders who need to file claims.

Salaries for Sales Consultants and Claims Administrators at Telesure

Salaries for sales consultants and claims administrators at Telesure vary depending on experience, performance, and role. Here’s a general overview:

• Sales Consultants: Entry-level sales consultants can expect to earn between R8,000 and R15,000 per month. However, high performers can significantly boost their earnings through commissions and bonuses, potentially earning up to R25,000 to R40,000 or more monthly.
• Claims Administrators: Entry-level claims administrators typically earn between R10,000 and R18,000 per month, with more experienced administrators earning higher salaries based on their expertise and efficiency.

Both roles offer competitive pay with performance-based bonuses, especially for sales consultants who meet or exceed their sales targets.

Educational and Certification Requirements

To work as a sales consultant or claims administrator at Telesure, the following qualifications are generally required:

• Sales Consultants:
  • Matric Certificate (Grade 12) is required.
  • A background in sales or customer service is advantageous, although not always mandatory.
  • Sales certifications (e.g., RE5 – Regulatory Exams for representatives) can be beneficial.
• Claims Administrators:
  • Matric Certificate (Grade 12) is required.
  • Experience in claims processing, customer service, or insurance is highly preferred.
  • Training is often provided, but additional certifications in insurance or claims handling can enhance your prospects.

Skills Needed for Success as a Sales Consultant

To succeed as a sales consultant at Telesure, the following skills are essential:

• Communication and Persuasion: Being able to clearly explain products and convince customers to purchase insurance policies.
• Sales Skills: An understanding of sales techniques and the ability to close deals.
• Customer Service: Building strong relationships with clients to encourage repeat business.
• Goal-Driven: The ability to work towards and exceed sales targets in a competitive environment.

Skills Needed for Success as a Claims Administrator

Claims administrators need a different skill set to thrive at Telesure:

• Attention to Detail: Accuracy in processing claims and ensuring compliance with policies is critical.
• Problem-Solving: The ability to resolve disputes or discrepancies in claims quickly and effectively.
• Customer Service: Working closely with clients to ensure a smooth claims experience.
• Time Management: Handling a large volume of claims efficiently while maintaining high standards.

How to Apply for Sales Consultant and Claims Administrator Jobs at Telesure

To apply for these roles, follow these steps:

1. Visit the Telesure Career Portal: Head to Telesure’s official website and navigate to the careers section to view available positions.
2. Search for Relevant Positions: Filter the job listings by department or role (e.g., Sales Consultant, Claims Administrator).
3. Prepare Your CV: Tailor your CV to highlight relevant skills and experience, especially in sales, customer service, or claims handling.
4. Write a Cover Letter: Explain why you are interested in the role and how your experience makes you a strong candidate.
5. Submit Your Application: Apply through the online portal, following the instructions provided in the job listing.

Ensure your application is well-prepared and free of errors to increase your chances of getting shortlisted.

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Final Thoughts & Mode of Application   

Working as a sales consultant or claims administrator at Telesure is a rewarding career path with opportunities for growth, strong compensation, and the chance to be part of a leading company in South Africa’s insurance industry. Whether you’re just starting your career or looking to advance, Telesure provides the tools, training, and support needed to succeed.